Effective date: November 2, 2026
This policy applies to physical merchandise purchased from the TaskHarmony.net store, operated by TaskHarmony LLC. Our physical merchandise is made to order and fulfilled by Printful, including clothing, phone cases, stationery, and accessories. Read this policy together with our Terms of Service and Privacy Policy.
Who handles your request
TaskHarmony is your point of contact for orders placed through our store. Email support@taskharmony.net with any order problem. We handle communication with you, submit the relevant fulfillment claim to Printful and coordinate the resolution. Printful reviews fulfillment claims and produces and ships approved replacements.
Made-to-order merchandise
Our shirts are produced on demand by Printful. Except where applicable law requires otherwise, we do not accept returns or exchanges because you changed your mind or selected an incorrect size. Please review the product details and size guide before ordering.
Damaged, misprinted or defective items
As stated in our Terms of Service, we will replace merchandise that arrives damaged, misprinted or defective. Contact support@taskharmony.net within 30 days of delivery and include your order number, a description of the problem and clear photos showing the issue. We will review the details and coordinate the replacement with our fulfillment partner. You will not be charged for an approved replacement of an item that arrived damaged, misprinted or defective.
If you received the wrong item or part of your order is missing, contact us promptly with your order details so we can investigate.
Delivery problems and order changes
If your order has not arrived, contact us as soon as possible with your order number and tracking details. Please report a potentially lost package within 30 days of its estimated delivery date so we can investigate with our fulfillment partner. If you notice an address error or need to change or cancel an order, contact us immediately. We will check whether a change is still possible; production or shipment may already have begun. Any cancellation or refund rights provided by applicable law remain available.
Refund requests
Our standard remedy for damaged, misprinted or defective merchandise is replacement. If a replacement cannot resolve the issue, contact us to discuss the available resolution. We review other refund requests individually, subject to any rights you have under applicable law. If a refund is approved, TaskHarmony will confirm the amount and issue the refund through our store or payment processor, using the original payment method where possible. A refund from Printful to TaskHarmony does not automatically refund your purchase; we handle the customer refund separately. The time before it appears in your account depends on the payment provider and your bank.
Contact us before returning an item
Do not send an item to TaskHarmony or a production facility without contacting us first. If a physical return is needed, we will provide the correct instructions and address. Do not use an address found on a package as a return address unless we confirm it.
Information needed to help you
Provide only the order and contact details needed to resolve your request. Keep unrelated personal information out of product photos, and do not email full payment-card numbers or passwords. We handle your request under our Privacy Policy. Support messages and order records are retained as described there.
Apps and subscriptions
This merchandise policy does not set refund terms for TaskHarmony apps, in-app purchases or TaskHarmony Hub subscriptions. Those purchases are covered by their applicable service terms and the purchasing platform’s policies. If you need help identifying the correct purchase or support route, contact support@taskharmony.net.
Your statutory rights
Nothing in this policy limits rights or remedies that cannot be excluded under applicable consumer law. The request windows and merchandise exclusions above do not override those rights. If you believe a legal cancellation, return or refund right applies to your order, contact us with the details.